Return Policy

Our commitment to quality ensures your complete satisfaction with our printing services. This policy outlines our return, refund, and reprint procedures.

Last Updated: November 10, 2025

Quality Guarantee

At Kryxghith, we stand behind the quality of our printing services. If you're not completely satisfied with your order due to a production error or defect, we offer reprints, refunds, or credit toward future orders, depending on the circumstances.

Inspection Period

Please inspect your order upon receipt. Any issues must be reported within 7 days of delivery. To report an issue, please contact our customer service team at info@kryxghith.world or +35391565156 with the following information:

Order number
Detailed description of the issue
Photos showing the defect or problem
Your preferred resolution (reprint, refund, or credit)

Valid Reasons for Returns/Reprints

We accept returns or provide reprints for the following reasons:

Printing defects (smudges, blurriness, misalignment)
Color variations that significantly differ from approved proofs
Incorrect paper stock or finish
Damaged products (creases, tears, bends)
Incomplete orders or incorrect quantities

Non-Refundable Situations

Please note that we cannot offer refunds or reprints in the following cases:

Errors in customer-supplied artwork or content (spelling errors, layout issues, low-resolution images)
Minor color variations that fall within standard printing tolerances
Changes in design preference after production
Issues reported after the 7-day inspection period
Custom orders that were approved by the customer prior to printing

Return Process

If your return request is approved, please follow these steps:

Contact Customer Service

Email or call us with details of the issue and photos of the defective products.

Receive Return Authorization

Our team will review your request and provide a Return Authorization Number if approved.

Return the Products

Package the products securely, include the Return Authorization Number, and ship them to our address.

Inspection

Our quality control team will inspect the returned products to verify the reported issues.

Resolution

Based on the inspection, we will process your reprint, refund, or credit as agreed upon.

Refund Processing

If a refund is approved, it will be processed to the original payment method within 5-7 business days after we receive and inspect the returned items. Please note that shipping costs are non-refundable unless the return is due to our error.

Reprints

If you choose a reprint, we will prioritize your order and typically ship it within 3-5 business days. You may be required to return the defective products before we process the reprint, depending on the nature of the issue.

Contact Us

If you have any questions about our Return Policy, please contact us:

Kryxghith
12, 12 Merchants Rd, Galway, H91 NX58, Ireland
Email: info@kryxghith.world
Phone: +35391565156

Back to Home